Floating Support Project

BAWSO Floating Support provides housing-related support to help people manage their accommodation and live independently and inclusively in the community.

The service is specifically aimed to provide assistance to vulnerable people in need of help to sustain stable tenancies and home-owner agreements.

Bawso is the largest provider of Floating Support to BME families across Wales. We work in partnership with various other relevant agencies to assist women to maintain their tenancies and empower them to lead independent living.

The floating support schemes in Cardiff, Caerphilly, Newport, Merthyr Tydfil and Swansea supported 420 service users. 

Referral criteria

 • People who are 18 years old or over
• Tenants in social or private Housing with housing related needs
• People who are vulnerable with at least one identified support need.


Length of Support

Support will initially last for six months but can be extended depending on individual needs.
The service is delivered through:
• Flexible, one-to-one support: Following the initial assessment, an allocated worker visits with service user to address their individual tenancy issues. Visits will be weekly or fortnightly according to the needs of each individual and can take place at home or in the community.
• Ongoing Support: The service will provide support tailored to each individual with regular visits and contact from a floating support worker. The frequency of visits is determined by the person's needs and circumstances
• Assessment and Reviews: Each case is subject to regular reviews by the allocated worker and client. These reviews can also involve the service manager as and when required. Clients can also request a review at any time.

Support provided may include assistance and advice on:
• Resettlement
• Applying for welfare benefits and community care and charitable grants
• Dealing with rent arrears and/or debt
• Arranging repairs or aids and adaptations
• Practical living skills including setting up gas and electricity supplies
• Anti-social behaviour
• Support with re-offending, substance use and mental ill-health issues
• Accessing care and counseling services
• Developing skills and training to obtain work
• Assistance in contacting other agencies including GPs, Social Services, the Probation Service and voluntary agencies



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