{"id":4810,"date":"2025-09-16T10:58:11","date_gmt":"2025-09-16T09:58:11","guid":{"rendered":"https:\/\/bawso.org.uk\/?page_id=4810"},"modified":"2025-09-16T10:58:12","modified_gmt":"2025-09-16T09:58:12","slug":"bawso-service-user-engagement-august-2025","status":"publish","type":"page","link":"https:\/\/bawso.org.uk\/cs\/bawso-service-user-engagement-august-2025\/","title":{"rendered":"Zapojen\u00ed u\u017eivatel\u016f slu\u017eby Bawso \u2013 srpen 2025"},"content":{"rendered":"<p>Spole\u010dnost Bawso i nad\u00e1le zakotvuje participativn\u00ed \u00e9tos v centru poskytov\u00e1n\u00ed slu\u017eeb a uzn\u00e1v\u00e1 z\u00e1sadn\u00ed roli, kterou hraj\u00ed jednotlivci s osobn\u00edmi zku\u0161enostmi p\u0159i formov\u00e1n\u00ed efektivn\u00ed a responzivn\u00ed podpory. Jsme odhodl\u00e1ni podporovat dlouhodob\u00e9 a smyslupln\u00e9 zm\u011bny t\u00edm, \u017ee naslouch\u00e1me, posilujeme a budujeme kapacity sou\u010dasn\u00fdch i b\u00fdval\u00fdch u\u017eivatel\u016f slu\u017eeb. T\u00edmto p\u0159\u00edstupem zaji\u0161\u0165ujeme, aby na\u0161e slu\u017eby z\u016fstaly relevantn\u00ed, informovan\u00e9 a odr\u00e1\u017eely pot\u0159eby a zku\u0161enosti komunit, kter\u00fdm slou\u017e\u00edme.<\/p>\n\n\n\n<p>Tato zpr\u00e1va poskytuje p\u0159ehled kl\u00ed\u010dov\u00fdch aktivit v oblasti zapojen\u00ed u\u017eivatel\u016f slu\u017eeb, kter\u00e9 byly provedeny b\u011bhem sledovan\u00e9ho obdob\u00ed kon\u010d\u00edc\u00edho srpnem 2025.<\/p>\n\n\n\n<p class=\"has-brand-one-background-color has-background\"><strong>1. Panel pro kontrolu hlasu p\u0159e\u017eiv\u0161\u00edch vel\u0161sk\u00e9 vl\u00e1dy<\/strong><\/p>\n\n\n\n<p>Spole\u010dnost Bawso s hrdost\u00ed podporuje \u00fa\u010dast dvou b\u00fdval\u00fdch u\u017eivatelek slu\u017eeb, kter\u00e9 p\u016fsob\u00ed ve vel\u0161sk\u00e9m vl\u00e1dn\u00edm panelu Survivor Voice Scrutiny Panel. Tito jedinci hraj\u00ed kl\u00ed\u010dovou roli v zastupov\u00e1n\u00ed perspektiv ob\u011bt\u00ed n\u00e1sil\u00ed p\u00e1chan\u00e9ho na \u017een\u00e1ch, dom\u00e1c\u00edho n\u00e1sil\u00ed a sexu\u00e1ln\u00edho n\u00e1sil\u00ed (VAWDASV) a p\u0159isp\u00edvaj\u00ed k rozvoji a kontrole p\u0159\u00edslu\u0161n\u00fdch politik a postup\u016f.<\/p>\n\n\n\n<p>\u00b7 Jeden \u010dlen panelu je b\u00fdval\u00fdm u\u017eivatelem slu\u017eeb z na\u0161\u00ed slu\u017eby ve Swansea.<\/p>\n\n\n\n<p>\u00b7 Druh\u00fd z\u00e1stupce d\u0159\u00edve vyu\u017eil podpory prost\u0159ednictv\u00edm na\u0161\u00ed kancel\u00e1\u0159e v Newportu.<\/p>\n\n\n\n<p>Jejich p\u0159\u00edsp\u011bvky odr\u00e1\u017eej\u00ed siln\u00fd a rostouc\u00ed hlas p\u0159e\u017eiv\u0161\u00edch v celost\u00e1tn\u00edch politick\u00fdch diskus\u00edch a my jim i nad\u00e1le poskytujeme podporu, abychom zajistili, \u017ee jsou vybaveni a zmocn\u011bni k efektivn\u00ed \u00fa\u010dasti.<\/p>\n\n\n\n<p class=\"has-brand-one-background-color has-background\"><strong>2. V\u00fdzkum<\/strong><\/p>\n\n\n\n<p>V roce 2023 koordinovala organizace Bawso konzultace s u\u017eivateli slu\u017eeb s Univerzitou Ji\u017en\u00edho Walesu. U\u017eivatel\u00e9 slu\u017eeb m\u011bli z\u00e1jem zapojit se do v\u00fdzkumn\u00e9ho projektu, kter\u00fd by se zab\u00fdval t\u00edm, jak mohou poskytovatel\u00e9 slu\u017eeb l\u00e9pe porozum\u011bt slo\u017eit\u00fdm a velmi \u010dasto p\u0159ekr\u00fdvaj\u00edc\u00edm se form\u00e1m zneu\u017e\u00edv\u00e1n\u00ed a jak\u00fd druh podpory by byl pro ob\u011bti vhodn\u00fd. Vyvrcholen\u00edm t\u00e9to konzultace byla v\u00fdzkumn\u00e1 nab\u00eddka mezi organizac\u00ed Bawso a Univerzitou Ji\u017en\u00edho Walesu, kter\u00e1 byla p\u0159edlo\u017eena organizaci Health and Care Research Wales.<\/p>\n\n\n\n<p>N\u00e1zev v\u00fdzkumu: \u201eNaslouch\u00e1n\u00ed je velk\u00fd krok: Spole\u010dn\u00fd v\u00fdvoj multiagenturn\u00edho r\u00e1mce s \u017eenami z \u0159ad BME pro n\u00e1sil\u00ed p\u00e1chan\u00e9 na \u017een\u00e1ch, dom\u00e1c\u00ed n\u00e1sil\u00ed a sexu\u00e1ln\u00ed n\u00e1sil\u00ed.\u201c<\/p>\n\n\n\n<p>V\u00fdzkumn\u00fd projekt byl zah\u00e1jen v \u0159\u00edjnu 2024 n\u00e1borem a pl\u00e1nov\u00e1n\u00edm projektu. Zkoum\u00e1 spolupr\u00e1ci mezi r\u016fzn\u00fdmi agenturami v souvislosti s pot\u0159ebami a zku\u0161enostmi \u010derno\u0161ek a \u017een z etnick\u00fdch men\u0161in posti\u017een\u00fdch n\u00e1sil\u00edm p\u00e1chan\u00fdm na \u017een\u00e1ch, dom\u00e1c\u00edm n\u00e1sil\u00edm a sexu\u00e1ln\u00edm n\u00e1sil\u00edm. R\u00e1mec bude informovat o zp\u016fsobech, jak\u00fdmi mohou agentury nejl\u00e9pe spolupracovat na prevenci, ochran\u011b a podpo\u0159e \u017een z etnick\u00fdch men\u0161in posti\u017een\u00fdch n\u00e1sil\u00edm p\u00e1chan\u00fdm na \u017een\u00e1ch a dom\u00e1c\u00edm n\u00e1sil\u00edm. Projekt vyu\u017e\u00edv\u00e1 \u0159adu metod, v\u010detn\u011b re\u0161er\u0161e literatury, rozhovor\u016f a spole\u010dn\u00e9 tvorby digit\u00e1ln\u00edch p\u0159\u00edb\u011bh\u016f (DS) s u\u017eivatelkami slu\u017eeb a workshop\u016f pro spole\u010dn\u00fd v\u00fdvoj v\u00fdstup\u016f.<\/p>\n\n\n\n<p>Projekt je podporov\u00e1n poradn\u00ed skupinou slo\u017eenou z u\u017eivatel\u016f slu\u017eeb Bawso a odborn\u00edk\u016f z kl\u00ed\u010dov\u00fdch agentur. \u00dalohou skupiny je podporovat implementaci a realizaci projektu, nap\u0159. n\u00e1stroje pro sb\u011br dat, n\u00e1bor, zp\u011btnou vazbu k nov\u011b vznikaj\u00edc\u00edm zji\u0161t\u011bn\u00edm, spole\u010dn\u00fd v\u00fdvoj v\u00fdstup\u016f a jejich \u0161\u00ed\u0159en\u00ed. Poradn\u00ed skupina se sch\u00e1z\u00ed \u010dtvrtletn\u011b (kombinac\u00ed online a osobn\u00edch setk\u00e1n\u00ed) v pr\u016fb\u011bhu projektu. Tato pr\u00e1ce bude dokon\u010dena v z\u00e1\u0159\u00ed 2026.<\/p>\n\n\n\n<p><strong>1. Pokrok ve v\u00fdzkumu<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dva v\u00fdzkumn\u00edci z \u0159ad u\u017eivatel\u016f slu\u017eeb z b\u00fdval\u00e9 Bawso, kte\u0159\u00ed byli podporov\u00e1ni na\u0161imi kancel\u00e1\u0159emi v Newportu a Cardiffu, byli rekrutov\u00e1ni. V\u00fdzkum nab\u00edz\u00ed v\u00fdzkumn\u00edk\u016fm z kolegia mo\u017enost t\u011b\u017eit z p\u0159ed\u00e1v\u00e1n\u00ed dovednost\u00ed a \u00fazce spolupracovat s v\u00fdzkumn\u00edky z univerzity. V\u00fdzkumn\u00edci z kolegia maj\u00ed tak\u00e9 mo\u017enost postoupit v akademick\u00e9m vzd\u011bl\u00e1v\u00e1n\u00ed a v\u011bnovat se kari\u00e9\u0159e ve v\u00fdzkumu.<\/li>\n\n\n\n<li>Jejich role zahrnuje p\u0159isp\u00edv\u00e1n\u00ed ke v\u0161em aspekt\u016fm v\u00fdzkumu, jako je sb\u011br dat, anal\u00fdza, sch\u016fzky poradn\u00edch skupin, workshopy a tvorba r\u00e1mce, akademick\u00fdch v\u00fdstup\u016f a zpr\u00e1v.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>2. \u010clenov\u00e9 poradn\u00edho panelu<\/strong><\/p>\n\n\n\n<p>Statut\u00e1rn\u00ed agentury<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">1. Policejn\u00ed a krimin\u00e1ln\u00ed komisa\u0159 ji\u017en\u00edho Walesu 2. Soci\u00e1ln\u00ed p\u00e9\u010de Wales 3. Poradensk\u00e1 a podp\u016frn\u00e1 slu\u017eba soudu pro d\u011bti a rodinu (CAFCASS) 4. Vedouc\u00ed pedagogov\u00e9 v oboru porodn\u00ed asistence (LME Group Wales) 5. Zdravotn\u00ed rada Univerzity Aneurin Bevan (ABUHB) - Zdravotn\u00ed sestra 6. Zdravotn\u00ed rada Univerzity Aneurin Bevan (ABUHB) - Zdrav\u00ed populace a obchodn\u00ed zm\u011bny\n<\/pre>\n\n\n\n<p><strong>Bawso<\/strong><\/p>\n\n\n\n<p>V poradn\u00edm panelu je 9 sou\u010dasn\u00fdch i b\u00fdval\u00fdch u\u017eivatel\u016f slu\u017eeb, kte\u0159\u00ed poch\u00e1zej\u00ed ze v\u0161ech na\u0161ich \u010dty\u0159 region\u016f ve Walesu.<\/p>\n\n\n\n<p class=\"has-brand-one-background-color has-background\"><strong>3. Aktualizace aktivit<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u011bhem dvou v\u00edcedenn\u00edch workshop\u016f v ji\u017en\u00edm a severn\u00edm Walesu vzniklo 12 digit\u00e1ln\u00edch p\u0159\u00edb\u011bh\u016f.<\/li>\n<\/ul>\n\n\n\n<p>o P\u0159\u00edb\u011bhy sd\u00edlej\u00ed zku\u0161enosti s t\u00edm, co se osv\u011bd\u010dilo u u\u017eivatel\u016f slu\u017eeb, cesty k bezpe\u010d\u00ed a podpo\u0159e a probl\u00e9my, kter\u00e9 jsou pro n\u011b d\u016fle\u017eit\u00e9.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doposud bylo dokon\u010deno 23 osobn\u00edch pohovor\u016f a do poloviny z\u00e1\u0159\u00ed jich bude dokon\u010deno dal\u0161\u00edch 17. Pohovory se konaly v Cardiffu, Newportu, Wrexhamu a Swansea, aby se pokryly z\u00e1sobovac\u00ed oblasti Bawso. Prvn\u00ed pozorov\u00e1n\u00ed zahrnuj\u00ed:<\/li>\n<\/ul>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>    o \u0158ada zku\u0161enost\u00ed se slu\u017ebami a typy slu\u017eeb.<br>    o U\u017eivatel\u00e9 slu\u017eeb \u010dasto vyhled\u00e1vaj\u00ed podporu prost\u0159ednictv\u00edm osobn\u00edch kontakt\u016f\/n\u00e1hody.<br>    o Zku\u0161enosti b\u00fdvaj\u00ed bu\u010f velmi dobr\u00e9, nebo velmi \u0161patn\u00e9 \u2013 jen m\u00e1lo d\u016fkaz\u016f o zku\u0161enostech st\u0159edn\u00ed \u00farovn\u011b nebo \u201edobr\u00fdch\/uspokojiv\u00fdch\u201c.<br>   o U\u017eivatel\u00e9 slu\u017eeb frustrovan\u00ed t\u00edm, \u017ee mus\u00ed sv\u00e9 p\u0159\u00edb\u011bhy sd\u00edlet s ka\u017ed\u00fdm poskytovatelem slu\u017eeb opakovan\u011b.<br>   Celkov\u00e1 odpov\u011b\u010f se zna\u010dn\u011b li\u0161\u00ed v z\u00e1vislosti na tom, od koho prvn\u00ed odpov\u011b\u010f p\u0159i\u0161la.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prob\u00edh\u00e1 synt\u00e9za kvalitativn\u00edch d\u016fkaz\u016f, p\u0159i\u010dem\u017e 63 \u010dl\u00e1nk\u016f je v sou\u010dasn\u00e9 dob\u011b kompletn\u011b recenzov\u00e1no z hlediska kontextu\u00e1ln\u00edch d\u016fkaz\u016f.<\/li>\n\n\n\n<li>Jedno setk\u00e1n\u00ed poradn\u00ed skupiny prob\u011bhlo online a druh\u00e9 se bude konat osobn\u011b v \u0159\u00edjnu 2025.<\/li>\n\n\n\n<li>Prvn\u00ed koproduk\u010dn\u00ed workshop s u\u017eivateli slu\u017eeb a profesion\u00e1ly je tak\u00e9 pl\u00e1nov\u00e1n na \u0159\u00edjen 2025.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Kontaktn\u00ed osoba pro v\u00fdzkumn\u00fd projekt:<\/p>\n\n\n\n<p>Nancy Lidubwi | Vedouc\u00ed odd\u011blen\u00ed politiky a obchodu \u00a0<\/p>\n\n\n\n<p>E-mailem: <a href=\"mailto:nancy@bawso.org.uk\">nancy@bawso.org.uk<\/a><\/p>\n\n\n\n<p>27<sup>\u010dt<\/sup> Srpen 2025<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Bawso continues to embed a participatory ethos at the heart of its service delivery, recognising the vital role that individuals with lived experience play in shaping effective and responsive support. 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